Contact & Support
How to reach the moschee.io support team.
Contact & Support
We’re here to help. Here are all the ways to reach us.
Support channels
Email support
Best for detailed requests:
- Response time: Within 24 business hours
- Ideal for: Technical issues, questions, feedback
In-dashboard help
In the dashboard you’ll find:
- Help button in the sidebar
- Contextual help articles
- Direct link to support
Before contacting us
Search the docs
Many questions are already answered:
Check known issues
Current known issues and status are listed on our status page.
Submit a support request
What we need
To resolve issues quickly, please include:
- Your organization: Mosque name
- Problem description: What isn’t working as expected?
- Steps to reproduce: How can we replicate it?
- Screenshots: If possible, attach screenshots
- Browser & device: Which browser/device are you using?
Example of a good request
Organization: Sample Mosque
Issue: Prayer times are not shown on the display
Steps:
1. Opened display URL
2. Page loads but times are empty
3. Restarting the browser didn’t help
Browser: Chrome 120
Device: Samsung Smart TV
Screenshot: [attached]Give feedback
Suggestions
We appreciate ideas to improve moschee.io:
- New features
- Usability improvements
- Design suggestions
Send feedback to feedback@moschee.io
Report bugs
Found an issue? Report it to bugs@moschee.io
Urgent?
Critical problems
For critical issues (outage, security problem):
- Mark the email as "URGENT"
- Describe the problem precisely
- We prioritize critical requests
Business inquiries
Partnerships
For partnerships and cooperation:
partner@moschee.io
Press
For press inquiries:
presse@moschee.io
We’re happy to help
Don’t hesitate to reach out—we want you to get the most from moschee.io.
Email: support@moschee.io
Your moschee.io team