Frequently asked questions

How do I start?

Create an account, confirm the six-digit email code, create an organization, complete onboarding, and upload the verification PDF if the organization requires review. Then configure location, timezone, prayer-time source, contact details, and your first public page.

Why can’t I see a feature?

Feature access depends on organization state, plan, and role. Check that onboarding or verification is complete, that your plan includes the feature, and that your role has access. Screens are currently connected to the prayer-times feature gate.

What are the current plans?

The current plan model is documented in Plans, billing, and usage. Do not use older “module” pricing or legacy marketing copy as a current quote. Check the Billing screen and live Stripe configuration before making a commitment.

Where are my invoices and payment details?

Organization owners and administrators can open Billing and use the Stripe billing portal for payment details and invoices. Stripe controls payment status, invoice timing, and refunds.

Why is content not public?

Check whether the item is a draft, scheduled for the future, unpublished, or in trash. Open the public URL in a private browser window after publishing. News, events, donation projects, and Page Builder pages have separate publication states.

What are the media limits?

The upload limit depends on the context. The general media library accepts files up to 100 MB, while images, videos, PDFs, logos, banners, verification files, and fonts have narrower limits. Read Media Library and the error shown by the uploader instead of assuming one limit applies everywhere.

How do donations work?

Connect Stripe before accepting online donations. Then create a project, configure tiers or donation settings, test checkout, and generate a QR poster if needed. Recurring donors manage their subscription in the donor portal. Read Donations for the administrator and donor journeys.

Why is a livestream or translation missing?

Check the room status, selected camera or microphone, ingress source, translation source audio, target-language limit, and plan access. A live original stream does not guarantee that every translation lane or restream destination is working.

Why is a screen offline?

Check the device’s network, pairing state, last-seen time, cached content, device time, and assigned playlist. Revoke and pair again only after checking those basics.

Where can I get help?

Use Contact support and include the organization, route, timestamp, browser/device, and a redacted description of the problem. Never include passwords, API keys, stream keys, service-account files, or donor data.